AI SOFTWARE, LLC
University City, Missouri
Companies in
AI SOFTWARE, LLC
Address
6665 DELMAR BLVD STE 300 , University City , 63130 , MissouriWebsite
https://capacity.comContact Person
BEN KIMEstablished
2017Description
As support costs continue to rise, support teams are often overburdened, struggling to maintain service levels with increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand. Capacity offers an Omnichannel Experience Automation platform that helps clients drive down support costs, improve knowledge access and increase efficiency by focusing on three core areas: • Intelligent Virtual Agents: Deflect routine support requests via personalized, context-aware interactions. This enables clients to scale their inbound and outbound support functions while reducing costs and maintaining high-quality service • Agent & Employee Assist: Streamline knowledge access, deliver real-time coaching, and offer adaptive agent and employee support – enhancing CSAT and improving efficiency Process Automation: Streamline workflows, automate repetitive, manual tasks and processes allowing your team to focus on higher value activities